Three free routes, in order.
We want to put things right. If we have not, you can go further, at no cost.
1
Tell us
Contact our complaints desk by phone, email or in person. We record every complaint and aim to resolve it within 14 working days.
2
IRA Complaints Bureau
If you are not satisfied, take your complaint to the Insurance Regulatory Authority's Complaints Bureau. It is free.
3
Insurance Appeals Tribunal
You can appeal a decision of the Authority to the Tribunal within one month.