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When something goes wrong, we answer.

Report a claim, track one in progress, or check that a certificate is valid. The claims line is open 24 hours a day.

Report a claimCall 0800 000 000

Report a claim

It takes about three minutes. Photos can follow later.

Claims

What happens next.

1

We confirm cover

We check your policy and tell you what is covered, in plain words.

2

We assess the loss

A claims officer or loss adjuster inspects, and asks only for what is needed.

3

You get a reasoned decision

If you disagree, take it to our complaints desk, then the IRA Complaints Bureau. It is free.